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Service Delivery Technician

Company: The Judge Group, Inc.
Location: Tampa
Posted on: October 19, 2019

Job Description:

Location: Tampa, FL Description: Our client is currently seeking a Service Delivery Technician.Please contact Gabriel at glane@judge.com for immediate consideration!This job will have the following responsibilities: Provide technical support for Server, Workstations and Helpdesk Assist users with application and operating system problems and resolve their computing requirements in a timely manner Accurately log all client requests in the Service Desk ticketing system Diagnose and resolve client issues related to hardware, telephone, printers, software etc. including upgrades Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information. Contribute to the close-working and effective function of the IS team Be an active member of a supportive and customer service oriented team Maintenance of network & non-network computers Follow standard Service Desk procedures, IS Security, administration, access controls etc. Installation & control of approved software applications being used by the company if Help Desk is not able to complete the task Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime Perform asset management activities, both hardware and software in accordance with policies and procedures. Take responsibility for own workload, coordinating and monitoring specific tasks. Adherence to values, Codes of Conduct, Policies & Procedures Patient attitude and ability to communicate with users of varying expertise and seniority Highly organized and able to deliver outcomes through determining priorities Excellent problem-solving skills High level of self-motivation Have a sense of responsibility for own actions (managing self)Qualifications & Requirements: Requires a post-secondary education in IT-related Help Desk training, and minimum 5+ years of experience. Requires a solid understanding ofo Windows 7/10 desktop environment and networking in a global corporate environmento Active Directoryo Ticketing systems; service desk escalations;o PC Imaging, and new hire trainingo Mobile device configuration; Microsoft Desktop products Excellent Time Management and Organization Skills Excellent Written and verbal communication abilities Positive attitude along with solid communications skills Valid driver's licenseContact: This job and many more are available through The Judge Group. Find us on the web at - provided by Dice

Keywords: The Judge Group, Inc., Town-n-Country , Service Delivery Technician, IT / Software / Systems , Tampa, Florida

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