Director of Housekeeping - Loews Hotels Universal Orlando
Company: Disability Solutions
Location: Orlando
Posted on: May 7, 2024
Job Description:
At Loews Hotels at Universal Orlando, our team members get to
make a difference and have fun every day. Our world-class team
brings to life the incredible, award-winning hotels located at
Universal Orlando Resort.Named one of Central Florida's Top
Workplaces and one of America's Best-in-State Employers by Forbes,
we are committed to our "power of we" culture.Are you looking for a
place where you can bring your authentic self to work every day and
be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal
per shift and free theme park access.
- We have a dynamic culture that makes every day interesting,
challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for
all team members to reach their potential.
- We invest in training and development opportunities for all
team members.
- We promote social responsibility by being a good neighbor in
the community.
- We care for you, just as we care for others.Job Specific
- Maintain housekeeping staffing levels to provide for optimal
performance
- Interviews, selects all department management level
personnel
- Schedules all management level personnel to provide for proper
supervision at all times
- Develops/approves all departmental; budgets, forecasts and
schedules
- Stays current with industry related technological improvements
geared toward improved efficiency of delivery, and/or quality of
product provided
- Responsible for the smooth, efficient, cost effective operation
of the housekeeping department, to include; labor management,
inventory control, product selection
- Coordinates departmental activities to coincide with other
hotel department requirements in order to maintain the overall
cleanliness of the guest rooms, public and other assigned areas of
responsibility
- Approves all department purchase requisitions,
- Oversees storeroom inventories to ensure maintenance of
adequate par levels necessary to support forecasted operational
requirements
- Coordinates special projects related to housekeeping operations
as determined by the Hotel General Manager
- Establishes work routines and schedules which address the needs
of the hotel, while being flexible enough to respond to emergency
situations and fluctuations in occupancy
- Keeps the General Manager apprised of all significant
happenings within the department
- Assists in the selection employee uniforms and determination of
uniform purchase requirements
- Attends all required hotel meetings to keep abreast of in-house
activities/promotions and upcoming events; maintain communication
with other departments within the hotel
- Holds daily, weekly and monthly department meetings designed to
provide necessary contact and operating information for all
departmental employees
- Deals directly with Guests whenever necessary to solve problems
and ensure satisfaction
- Coordinates with Laundry/Valet Manager to determine purchase
requirements for all guest room linen, terry and employee
uniforms
- Communicates regularly with Laundry/Valet Manager regarding
employee comments and concerns about the quality control of
employee uniform cleaning, pressing etc.
- Interviews, selects, trains, appraises, coaches, counsels and
disciplines departmental employees according to Loews
standards
- Follows New Hire Training and ongoing Star Service Competency
program in accordance with hotel policy
- Establishes and ensures adherence to all departmental and Loews
Hotels policies, procedures and guidelines
- Evaluates individual employee performance, determines areas in
need of improvement or requirements for advancement, establishes
goals, objectives and training needs required to attain same
- Evaluate changes in guest needs, the hotels guest mix and
industry competitive set, to recommend appropriate product/service
and operational changes necessary to ensure guest and employee
satisfaction, while maintaining market dominance and exceptional
financial performance
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- Thorough knowledge of all matters relating to the proper
administration and operation of Hospitality Housekeeping
operations
- Five to seven years of experience
- Ability to develop and maintain effective operating and control
processes designed to attain maximum operating efficiency while
ensuring adherence to established guest satisfaction criteria
- Effective management, leadership, organizational and
communication skills
- Ability to work flexible schedule to include weekends and
holidays
Keywords: Disability Solutions, Town-n-Country , Director of Housekeeping - Loews Hotels Universal Orlando, Executive , Orlando, Florida
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